Last Updated: May 2026
We are Advanced Electricity Networks Limited (“AEN”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 14657793 and we have our registered office at Nexus Park Avenue East, Skyline 120, Braintree, Essex, United Kingdom, CM77 7AL. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration reference ZB646005.
We are in the business of owning, operating and maintaining electricity distribution networks as a licensed Independent Distribution Network Operator (IDNO), regulated by Ofgem. We and our affiliates, subsidiaries and related entities are committed to protecting the privacy and security of the Personal Data we process about you.
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions or you wish to make a complaint, you can contact us using the information provided below under the ‘How to contact us’ section.
This privacy notice applies to you if:
1. You visit our website
2. You are a developer, independent connection provider (ICP) or asset owner engaging our electricity network adoption services
3. You enquire about our products and/or services
4. You are a customer connected to our electricity distribution network
5. You are registered on our Priority Services Register
6. You sign up to receive newsletters and/or other communications from us
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
We collect your Personal Data directly from you or from third parties such as:
– Independent connection providers (ICPs) and developers
– Energy suppliers
– Ofgem and other regulatory bodies, and publicly available sources such as Companies House and the Land Registry
We will only use your Personal Data when the law allows. We will keep your personal data for no longer than is necessary for the purposes for which it was obtained.
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
We may share your Personal Data with our carefully selected third parties, including: (a) Distribution network operators (DNOs), where necessary to facilitate network connections and ongoing operation; (b) Ofgem and other regulatory bodies, as required under our electricity distribution licence conditions; (c) Our parent company, Advanced Utility Networks Limited, and affiliated group companies including TriConnex Ltd and Advanced Water Infrastructure Networks Limited, for internal administration purposes; (d) ICPs and developers, in connection with network adoption; (e) IT service providers who host and support our systems; (f) Professional advisors including accountants and legal advisors.
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that when your Personal Data is processed in a country outside the UK, it does not have a materially lower level of protection than that guaranteed in the UK. We do this by ensuring that:
– Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
– We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here international-data-transfer-agreement.pdf (ico.org.uk)) or
– When transferring your Personal Data to America, we may rely on the UK-US Data Bridge, where appropriate.
You have certain rights in relation to the processing of your Personal Data, including to:
– Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
– Right of access (commonly known as a “Subject Access Request”)
You havethe right to receive a copy of the Personal Data we hold about you.
– Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
– Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
– Right to object to processing
You have the right to object to us processingyour Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
– Right to restrict processing
You have the right torestrict our use of your Personal Data.
– Right to portability
You have the right to ask us to transferyour Personal Data to another party.
– Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
– Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
You have the right to complain if you consider that we have not complied with the data protection law when handling your Personal Data. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under “How to contact us and our Data Protection Officer”. We will do our best to resolve the matter to your satisfaction.
If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commission who can be contacted online at:
Or by telephone on 0303 123 1113
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Nexus Park Avenue East, Skyline 120, Braintree, Essex, United Kingdom, CM77 7AL
enquiries@advancedelectricitynetworks.co.uk
01376 312 515
We have also appointed a Data protection Officer (“DPO”). Our DPO is Evalian Limited and can be contacted as follows:
dpo@evalian.co.uk
Please mark your communications FAO the ‘Data Protection Officer’.
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 29/05/2026
